New Initiative

Summary

When a new Cloud 9 initiative forces employees to be friendlier to their customers, Amy ends up getting to know Jonah's parents - and learns he hasn't been completely truthful with them. The new policy also inspires Garrett and Dina to find out who can hold a smile longer.

Guest stars

• Kaliko Kauahi as Sandra Kaluiokalani
• Kelly Schumann as Justine
• Fred Melamed as Richard
• Meagen Fay as Marilyn
• Troy Metcalf as Blue Collar Customer
• Clint Culp as Sadsack Customer
• Amy Tolsky as Customer
• Connie Schiro as Customer 1
• Jay Linzy as Customer 2
• Tye Edwards as Passing Customer